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Chanc Baylor

Senior Product Designer @ ServiceNow

I design the hard parts of enterprise products: onboarding, permissions and data-heavy workflows. 8+ years turning research and analytics into measurable wins across SaaS, fintech, healthcare and e-commerce for ServiceNow, T. Rowe Price, PointClickCare, Under Armour & more.

30+ experiences shipped for a portal with 1.1M+ annual visits
Onboarding drop-off cut from 35% to 20%
Time-to-publish cut from two weeks to 3–4 days

Research-led, from usability testing and behavioral analytics to design systems and high-fidelity prototypes.

in baylorchanc@gmail.com

Currently atServiceNowSenior UX Designer2024 – Present

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Clients2018 – 2026

Located inBaltimore, Maryland

local time

About & Resume[One line on what you want next, e.g. the kind of team or problem you want to work on.]

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CASE STUDY 01The home of your ServiceNow partnershipProduct designer · Top tasks cut from three clicks to one

CASE STUDY 02Partner Comms Image BuilderSole designer and builder · Thumbnail requests down about 90%

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